Frequently Asked Questions
Find the answers you’re looking for regarding the self storage world.
We are here to help!
Many self storage customers are choosing to store for the first time.
Review the information you need to know about storing at Town Creek Storage.
- How much does self storage cost?
Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our rates page.
Please contact us if you have any additional questions about renting a unit.
- What should I ask when comparison shopping?
What are the TOTAL move in fees, including rent and when are these due? How much notice do I need to give prior to vacating? (We do not need any notice, just let us know when you have left!).
- Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.
- What is the best way to pack a unit?
Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.
For other helpful packing and organizing tips, check out our storage tips page.
- Do I need to bring my own lock?
Yes. We require a lock for the best protection for your unit. Bring a padlock or disc lock of your choice with you when you move in!
- What are some helpful tips for moving into my unit?
We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.
- How do I move out?
Give us a 10 day notice when you’re ready to move out. Take your belongings, give your unit a sweep, and keep us in mind for future storage. You’re billed on the first of the month, so make sure to vacate before then so you aren’t charged!
- When can I get to my storage unit?
Gate hours are from 6 AM to 10 PM, 7 days a week.
- Is there a manager people can call when they have a question?
This is a remotely managed facility, but you can contact us to talk to our property manager, Caitlyn!
- What information is required to complete an online rental?
You’ll need to provide your name, email, phone, and driver’s license.
- Can I store a vehicle in one of your climate-controlled storage units?
We offer a limited selection of exterior-access climate-controlled storage units that you can store a vehicle in. If it fits, you’re good to store!
- Do you require insurance?
Yes. You can show proof of your own insurance or purchase SafeLease tenant insurance through our facility.